Support

This is the one support channel for Candlefolio's closed beta right now — there's no live chat or phone line.

To help us look into an issue quickly, please include:

• The email address on your Candlefolio account.
• What you were trying to do, and what happened instead.
• The page or feature involved (e.g. "creating a journal," "the friends list").
• A screenshot, if it's something visual.

Please never email us a password, or any other secret or credential — Candlefolio will never ask you for your password by email, and we don't need it to help you.

To request deletion of your account and the data associated with it, email support@candlefolio.com from the address on your account, and let us know you'd like your account deleted. Candlefolio will respond within 30 days.

Candlefolio is a closed beta, run personally by its operator — not a support team with guaranteed response times. We aim to review and respond to every support message, but can't promise instant support or a fixed resolution time for every issue. Deletion requests specifically are answered within 30 days, as stated above.